Refund Policy

CODENAK SERVICES strives to ensure complete satisfaction with our network infrastructure solutions. Our refund policy is designed to be fair and transparent while reflecting the professional nature of our enterprise-grade services.

General Refund Policy

As a provider of custom network infrastructure solutions, our refund policies are structured to address the unique aspects of professional IT services. Refunds may be issued under the following circumstances:

Refund Eligibility

Pre-Installation Cancellation:

If you cancel your service request before the commencement of installation or configuration work, you may be eligible for a full refund of any upfront payments made to CODENAK SERVICES, minus any design or consultation work already completed.

Service Performance Issues:

If there is a verifiable issue with service performance that does not meet the specifications outlined in your service level agreement and is directly attributable to CODENAK SERVICES, we will work to rectify the issue at no additional cost or, in exceptional cases, process a partial refund.

Technical Failures:

In the rare event of a technical failure caused by our implementation that cannot be resolved within the agreed timeframe, we may offer service credits or partial refunds as appropriate.

Non-Refundable Services

The following services and fees are non-refundable:

• Consultation and Design Services: Professional consultation, network assessment, and custom design work
• Completed Installation Work: Any network infrastructure that has been successfully installed and is functioning as specified
• Hardware and Equipment: Network hardware, cables, and equipment that have been deployed and configured
• Monthly Service Fees: Ongoing monitoring, support, and maintenance services for completed periods
• Third-Party Licensing: Software licenses and third-party service subscriptions

Refund Request Process

To request a refund, you must follow these steps:

Refund Processing

Review Process:

Refund requests are reviewed promptly upon receiving all required documentation.

Processing:

Approved refunds will be processed according to your payment method and financial institution requirements.

Notification:

You will receive confirmation once your refund has been processed, including transaction details through your preferred contact method.

Alternative Resolutions

Before processing refunds, CODENAK SERVICES will typically offer alternative resolutions:

• Service Credits: Credits toward future services or upgrades
• Complimentary Support: Extended support periods or additional consultation hours
• System Optimization: Additional tuning and optimization at no charge
• Hardware Replacement: Replacement of faulty equipment covered under warranty

Service Level Agreement Remedies

For enterprise clients with specific SLA commitments, the following remedies may apply:

• Uptime Credits: Service credits for any downtime exceeding SLA commitments
• Performance Penalties: Credits for performance metrics below guaranteed thresholds
• Escalation Procedures: Dedicated account management for SLA-related issues

Contact Information

For any inquiries regarding our refund policy or to initiate a refund request, please contact our support team:

Our customer success team is committed to resolving any concerns promptly and professionally. We value your business and strive to exceed your expectations with every interaction.