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Privacy Policy

At CODENAK SERVICES, we are committed to safeguarding your personal data with the utmost transparency and integrity. Our Privacy Policy is designed to inform you how we collect, use, and protect your personal information in strict accordance with our business model and international data protection laws.

1. Information We Collect

CODENAK SERVICES collects information necessary to provide and manage our network infrastructure services effectively. We obtain:

Personal Information:

Including but not limited to your name, business address, phone number, and contact preferences when you register for services, purchase a plan, or make inquiries about our network solutions.

Financial Information:

Credit card details or banking information when you pay for our professional services and infrastructure solutions.

Usage Data:

Information about your interactions with our website and services, including IP addresses, browser type, pages visited, time spent, and device type, to improve your experience and monitor network performance.

Service Data:

Data related to the network infrastructure services you are receiving through CODENAK SERVICES, such as account numbers, service type, network configurations, and technical support logs. This data is collected via forms, monitoring systems, and interactions with our platform or technical support team.

2. Why We Collect Information

We collect data to:

Provide Services:

Your personal and service data is required to design and deploy network infrastructure, process orders, implement upgrades, and execute configuration changes.

Customer Support:

We use your contact and service data to provide comprehensive technical support and resolve any network issues promptly.

Billing and Payments:

Your financial data is used to process payments for our professional services, including our implementation charges, which are clearly disclosed and range from $149.99 to $899.99 per month.

Improvement and Optimization:

With your consent, we use performance data to optimize network infrastructure, assess system performance, and offer enhancements aligned with your business requirements.

3. Third-Party Technology Partners

CODENAK SERVICES partners with leading technology vendors, including Cisco Systems, Juniper Networks, Microsoft Azure, Amazon Web Services, and other certified enterprise solution providers. While we ensure they adhere to strict privacy and security standards, we encourage you to review their privacy policies for details about their data-handling practices.

4. Transparency in Pricing and Billing

CODENAK SERVICES prides itself on full transparency regarding pricing and charges:

  • Implementation Fees: Professional services charges range from $149.99 to $899.99 per month and are prominently displayed before you commit.
  • Service Packages: All recurring charges are clearly explained in advance to avoid any confusion.
  • No Hidden Costs: We provide comprehensive quotes that include all implementation, configuration, and ongoing support costs.

We do not engage in any misleading pricing practices, ensuring that all costs are transparent before any commitment.

5. Data Security

We take rigorous measures to secure your information:

  • Encryption: All sensitive data is encrypted during transmission and storage using industry-standard protocols.
  • Access Control: Only authorized engineers with specific roles have access to your data, bound by confidentiality agreements.
  • Secure Infrastructure: We use enterprise-grade security systems to protect against unauthorized access.
  • Regular Audits: Our security practices undergo regular third-party audits and assessments.

If there is ever a data breach, CODENAK SERVICES will notify you and relevant authorities as per legal obligations.

6. Your Rights and Control

You have the right to:

  • Access and Correct Your Data: Request to view, update, or correct your information at any time.
  • Request Data Deletion: Request erasure of your personal data when no longer required for services.
  • Opt-Out of Communications: Full control over marketing communications with easy unsubscribe options.
  • Data Portability: Request a copy of your data in a machine-readable format.

7. Changes to Our Privacy Policy

CODENAK SERVICES reserves the right to modify this policy. Any changes will be posted on this page, and significant updates will be communicated directly via website notice or through your preferred contact method.

8. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

  • Phone: +1 (888) 971-4656
  • Online Portal: Available through our website
  • Support: Available for all privacy-related inquiries